1. Information We Collect
We collect information you provide directly to us, including:
- Name and email address when you create an account
- Profile information including avatar images
- Videos and media files you upload to our platform
- Payment information processed through Paystack
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our video creation services
- Process your subscription payments and manage billing
- Send you technical notices and support messages
- Monitor and analyze usage patterns to improve user experience
Our Commitment to You:
- We do NOT send marketing emails - We only send essential service-related communications
- We will NEVER sell your information - Your data is yours and will never be sold to third parties
- We will NEVER share your information - Except as required to provide our services (payment processing, video rendering) or as required by law
3. Data Storage and Security
Your data is stored securely using industry-standard services:
- User data is stored in Firebase/Firestore with encryption
- Videos are stored in Google Cloud Storage
- We implement appropriate security measures to protect your information
4. Third-Party Services
We use the following third-party services:
- Google Firebase for authentication and data storage
- Paystack for payment processing
- Shotstack for video rendering
- Google Cloud Storage for video storage
5. Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and all associated data
- Cancel your subscription at any time
- Request a copy of your data
6. Data Deletion
You can delete your account and all associated data at any time through your profile settings. This action is permanent and will remove all your videos, brand assets, and personal information.
7. POPIA Compliance (South Africa)
We comply with the Protection of Personal Information Act (POPIA) of South Africa. Under POPIA:
- We process your personal information lawfully and with your consent
- We collect only the minimum information necessary to provide our services
- You have the right to access, correct, or delete your personal information
- We implement appropriate security measures to protect your data
- We will notify you of any data breaches that may affect you
- You can object to the processing of your personal information at any time
As a data subject under POPIA, you have the right to lodge a complaint with the Information Regulator if you believe your personal information has been processed unlawfully.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: